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Common Questions

Membership – Just joined and have questions? For all membership related questions, email us at or call 713-533-6535.

Discounts – Questions about Free Tuesdays, student, military, Lone Star or other discounts? All our discounts are listed on our Prices and Discounts page. If you have questions, contact our call center at 713-533-6500.

Special Experiences – Looking for something extra special for your loved ones or a special occasion? Visit our Animal Encounters page to browse your options.

Ticket or Membership Donations – We accept requests from licensed nonprofit, community organizations in the greater Houston area for memberships or general admission ticket donations. Visit our Donation Requests page for more information.

Kids’ Birthday Parties – Members get exclusive access to host kids’ birthday parties at the Zoo. Learn more on our Kids’ Birthday Parties page.

For all other questions, use the form below, and we will route your question to the relevant department.

Contact Us Form