Accessibility

At the Houston Zoo, we believe that everyone deserves to feel welcome, included, and supported. We strive to create an environment where people of all ages, backgrounds, and abilities can safely explore and connect with wildlife.

Please see our accessibility guide below to help you plan your visit outlining the accommodations, services, and resources available for guests with disabilities and other access needs. From mobility support to sensory-friendly tools, we are here to make your experience as comfortable and enjoyable as possible.

VIEW ACCESSIBILITY GUIDE

Mobility Needs

Please note that some areas of the Zoo have inclines, uneven terrain, and boardwalk-style pathways, which may be challenging for guests with limited mobility.

We are actively working to make the Houston Zoo as accessible as possible for all guests. A variety of mobility support options are available for rent, including strollers, wagons, manual wheelchairs, and motorized scooters. Scooters are for individual use only, and guests must be at least 18 years of age to operate them.

For more information on mobility rentals, please visit our Guest Services page.

Service Animals

Service animals are welcome at the Zoo! When you arrive, please check in at the Safety & Security Window. A team member will review the Zoo’s service animal guidelines with you so that you and your animal can enjoy your visit safely.

Please note that emotional support or companion animals are not permitted in the Zoo. If you are unsure whether your animal qualifies as a service animal, please call us at 713-533-6501 before your visit.

Certified Autism Center

As part of our commitment to being a Zoo for All, the Houston Zoo is proud to be designated as a Certified Autism Center™ by the International Board of Credentialing and Continuing Education Standards (IBCCES). This certification means that all staff and volunteers have completed autism-specific training, and the Zoo has undergone an on-site review from IBCCES professionals.

For more information about noise levels, crowd density, and other sensory factors across different areas of the Zoo, please see our sensory guides. These guides can help you plan your visit based on your individual needs and preferences.

KNOW BEFORE YOU GO FAQ

Are sensory bags offered?

Yes, sensory bags are available for checkout at the Guest Services office.

Each bag includes:

11 assorted fidget toys
Soundproof headphones
Sunglasses

Where are the stroller rentals located?

When you enter the Zoo, the stroller rental booth will be located to your right hand side by the Guest Relations building. For more information on mobility rentals, please visit our Guest Services page.

Are nursing rooms available at the Zoo?

You are welcome to nurse your infant in any public area where you feel at ease. For added comfort or privacy, nursing rooms are available at Jack’s Café and Cypress Circle Café.

Does the Zoo offer attendant passes for guests with disability?

Yes, if a guest with a disability needs the help of a professional caregiver during their visit, a complimentary attendant pass is available at the Guest Services office. This pass is intended for licensed or paid support professionals. Please have any necessary credentials or documentation available upon request.

Questions?

If you have other questions or would like information about additional accommodations, please call us at 713-533-6500.

Accessibility at Houston Zoo