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Common Questions

Membership – Lost your card? Just joined and have questions? For all membership related questions, e-mail us at or call 713-533-6535.

Discounts – Questions about free afternoons, student, military, Lone Star or other discounts? All our discounts are listed on our Prices and Discounts page. If you have questions, contact our call center at 713-533-6500.

Special Experiences – Looking for something extra special for your loved ones or a special occasion? Visit our Animal Encounters page to browse your options.

Ticket or Membership Donations – If you represent a charitable nonprofit organization seeking Houston Zoo memberships or tickets for your fundraising event, visit our Membership and Ticket Donation webpage.

For all other questions, use the form below, and we will route your question to the relevant department.

Contact Us Form