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Common Questions

Membership – Just joined and have questions? For all membership related questions, email us at or call 713-533-6535.

Discounts – Questions about Free Tuesdays, student, military, Lone Star or other discounts? All our discounts are listed on our Prices and Discounts page. If you have questions, contact our call center at 713-533-6500.

Special Experiences – Looking for something extra special for your loved ones or a special occasion? Visit our Animal Encounters page to browse your options.

Ticket or Membership Donations – We are currently unable to accept membership and ticket donation requests at this time. Please check back later for updates.

Kids’ Birthday Parties – We are currently NOT accepting kids’ birthday party reservations. Please check back here for updates. If you have additional questions, please email

For all other questions, use the form below, and we will route your question to the relevant department.

Contact Us Form