Password Reset Instructions:
Step 1: Visit our new Member Portal and click on “Forgot Password.”
Step 2: A pop-up box will appear where you may type in the email address associated with your Houston Zoo membership and click submit.
Step 4: You will receive a confirmation email where you will be able to reset your password. After you input the information, a confirmation window will pop up.
Step 5: You will be directed back to the Member Portal Logon page where you can login to access your member profile and make member reservations.
Step 6: To make a member reservation, visit the Member Portal and click on “Select A Visit Date,” which is located underneath your digital membership card. You can then select choose a member date and entry window, enter the adults and children in your group, and you will automatically get the number of free tickets covered by your membership.