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Membership: Frequently Asked Questions


General Membership Questions

What level of membership would be best for me?
What sort of discounts does my membership include?
When can I use my membership to get into the zoo?
Do members have early admittance?
What other zoos and aquariums do I have access to with my Houston Zoo membership?
What is considered to be a dependent on a membership?
What is a Single-Use Guest Pass?
How long is my membership valid?
Is my membership tax deductible?

Questions about Membership Account Information

How can I update info on my membership account?
How can I add or change a name on my account?

Questions about Membership Cards

Why am I asked to show photo ID along with my membership card?
How long does it take to receive my membership cards?
Can I visit the zoo before I receive my cards?
Can I utilize my membership if I left my card at home?
Can I loan my membership card to a friend, family member or caretaker?
What do I do if I lose my membership card?
My child wants to come to the Zoo without me. Can I give them my card?

Need Help? Contact Us

Walk-Up Membership Window
Hours: 9 a.m. to 4 p.m. each day, with extended summer hours

Membership Office
Hours: 9 a.m. to 5 p.m., Monday-Friday, excluding holidays


By Phone
(713) 533-6535